To ensure the safety of your four-legged family members, we only walk 1-2 dogs at any given time.
Our dogs are always walked on-leash, unless in a safe and enclosed dog park and only with your pre-approval, as the dog's owner. Dog walks are usually around your local neighbourhood.
Dog waste bags and dog treats are provided by the Happy Hounds team.
Happy Hounds team members can supply their own dog leads, but we encourage you to supply your dog's harness, if they wear one. We do not use retractable dog leads.
If your dog has displayed previous anti-social or aggressive behaviour, you must inform the Happy Hounds team so future incidents are avoided.
The safety of your pet is of the highest importance. We monitor all types of severe weather and will immediately inform you to reschedule a walk, if we believe the weather is too hot or too wet for dog walking.
In-Home Pet Care
The Happy Hounds team is very aware of the trust you place in us to care for your pets and home. We can assure you that your pets, home and belongings will be treated with the up-most respect, and will remain in the same condition as they were when you left.
We guarantee that the people entering your home are only qualified Happy Hounds team members.
We highly recommend that pet owners provide a key lockbox or safe, if booking regular dog walking or daily drop-in visits. This minimises the risk of misplacing a key and ensures it is always in the same location.
House keys should be provided, rather than garage remotes. This will allow us to still have access to your home, in the case of a power outage.
We recommend pet owners provide two keys, with one acting as a backup that is kept on file.
In the event that Happy Hounds is required to make an additional trip to your home at your request, for example to return keys, this additional trip will carry a fee of $20.00 to cover time and travel costs.
Fees and Payment
Happy Hounds requires payment for all Services before the time of commencement.
All Holiday Drop-In Visits and Hourly Pet Care services require a 40% Deposit to be paid upon making the Booking. The balance of 60% is payable at least 1 hour before the commencement of Services. 20% of the Deposit is non-refundable where these services are cancelled prior to the 24 hour cut off (see “Cancellation Policy” herein).
In order to confirm overnight stay bookings, you will be required to pay a 40% non-refundable deposit to secure the booking.
If you make payment in full and seek a refund, Happy Hounds will refund the payment less the Deposit. Credits to be used for future services may also be made available instead of refunds.
Happy Hounds require a minimum 24 hours cancellation notice for all services. If the service is cancelled within 24 hours prior to its commencement, you will be charged 40% of the total Booking Fee.
If the service is cancelled within 12 hours prior to its commencement, you will be charged the full booking fee. These costs are attributable to the opportunity cost associated with the booking.
Should part of a Visit, Hourly Pet Care or Overnight Stay service booking be cancelled prematurely i.e. you return home early, and the service has already commenced, you will still be charged the full booking fee. These costs are attributable to the opportunity cost associated with the booking.
Where either Happy Hounds or you are required to cancel the booking due to the circumstances of the COVID-19 pandemic, Happy Hounds will provide an 80% refund of the total booking fee.
Wet Weather Policy
In the event of light rain, all dog walking services will continue. In the event of extreme wet weather causing Happy Hounds to be unable to walk your dog, you may reschedule the walk for another day at no additional cost.
If you prefer your dog to not be walked in wet weather, even light rain, please inform a Happy Hounds team member that you would like to reschedule or cancel the walk out of the minimum 24 hours cancellation period, in order to avoid a cancellation fee.
Public Holiday Surcharge
A 50% public holiday surcharge is applied for Australia Day, ANZAC Day, Labour Day, Easter Sunday & Monday, Christmas Eve, Christmas Day, Boxing Day, New Year's Eve and New Year's Day bookings.