A. Of course! The purpose of our meet and greets are to ensure that you are comfortable with the team member who is entering your home and caring for your pets. It's also an opportunity for us to familiarise ourselves with your home, collect the keys and go through all the nitty gritty details about your pet(s).
A. Our team members are all police and referenced checked, public liability insured and pet first aid certified. This is to ensure your pets and home are in safe hands when you're away!
A. That is entirely up to you! If we need entry to your home ,we highly recommend leaving a house key in a lockbox at the front or side of your home. Coded padlocks at the side gate are also an option! In the event none of these are possible, please talk to us about another arrangement for home access and we can figure out the best method together.
A. We love all pets and care for most! We have experience caring for cats, dogs, birds, chickens, fish, guinea pigs, reptiles, rodents and horses.
A. If you have an anxious dog that suffers from separation anxiety, we would suggest choosing one of our longer overnight stay options or hourly pop-in & play visits, so your pup can have 24/7 care and supervision. We would also recommend booking in some initial dog walks, so your dog becomes familiarised with the team member who will be caring for him/her in your absence.
A. Of course! We always try our best to squeeze in last minute bookings. One of the great things about having an amazing team, is that we usually have a team member available!
A. Invoices are sent to your email at the end of each week. Every invoice includes our relevant bank details, and this is where payment can be transferred to before the commencement of the dog walks.
A. We sure do! We operate 365 days of the year as we know that the holiday period is usually when owners travel to see family and friends, therefore having to leave their pets at home. Please keep in mind we do carry a 25% or 50% surcharge for some public holidays.
A. The safety of your pet is our highest importance. We monitor all types of severe weather and will immediately inform you to reschedule a walk, if we believe the weather is too hot or too wet for dog walking. In this case, the cancellation fee will be waived.
A. If you need to cancel a dog walk, please inform our team member immediately. We do have cancellation policies which can be found here - Policies.